Guest Services Manager
Cruise Ship Job Vacancies: Service Jobs
| Recruiter: | Royal Caribbean International |
| Salary: | Competitive Salary and Benefits Package. |
| Date: | 05th September 2007 |
| Reference: | CLJ070905-286 |
| Applications: | 149 |
Job Description:
Great Vacations Begin With Great Employees!With a dynamic fleet of premium cruise ships, each offering unique and adventurous ways to explore the world, your next exciting career challenge may be at sea with Royal Caribbean Cruises Ltd. We are a worldwide enterprise and a leader in the cruise industry, and we offer excellent opportunities to learn and expand your career horizons as part of our talented shipboard team.
If you are looking for an opportunity to really make a difference, apply now to join our great shipboard staff as a Guest Services Manager!! Recent improvements to the compensation package offered for this position make it an excellent time to join our team as a Guest Services Manager! We are proud to now offer for this position a salary and benefits which are among the most competitive in the industry.
Responsibilities will include:
• Managing, motivating, training, and evaluating a team that excels in delivering industry leading service to all our guests.
• Taking an active and leadership role in "Owning the Problem" and "Delivering
the Wow" while embracing an ambassador's role in tutoring other divisions on the key drivers of these standards.
• Develop and maintain strong rapport with the Human Resources Manager and Financial Controller.
• Cultivate a trend for eliminating repeat problems and find long term solutions.
• Present issues to a higher management level only when absolutely necessary.
• Effectively balance operational needs between the Financial and Guest Services Divisions to optimize positive guest comments and overall ratings.
Candidates are required to:
• Have at the minimum a high school degree / GED.
• Minimum 2 years front-of-house managerial / operational experience in the hospitality industry.
• Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution, and achievement of quality service standards.
• Be able to speak, read, and write English
• Meet physical requirements including lift and/or move up to 50 pounds.
• Accommodate a 4 months on / 2 months off contract schedule for this onboard position.
***PLEASE E-MAIL RESUME AS A MICROSOFT WORD ATTACHMENT DIRECTLY TO Lyssett Montiel-Lleonart
